Ordering and delivery
You can cancel you order by sending an email to Babboe customer service stating the order number. Your order will then be cancelled. If you've already paid for your order, the amount will be reimbursed to you as soon as possible.
An order can only be modified if it hasn't been processed yet. After payment, the order is being processed and we won't be able to modify it. If you forgot to order something with your cargo bike, you can still put in a separate order through the website. That order will then be sent to you separately.
Any changes prior to payment the order can be sent to the Babboe customer service. You will then receive an email with the adjusted total so that you can transfer the correct amount.
You can't log into your account? There could be several reasons:
- you have an account from our previous website (prior to December 2020). Unfortunately, in that case, it is no longer possible to use the account you created when you purchased your cargo bike. You can request the necessary information from customer service.
- if logging into the current website doesn't work, please check the email address you used. Maybe you're using a different email address than the one you originally used. If the password isn't working, please request a new one.
If the above does not apply, please contact our customer service.