Ordering and delivery

What happens if I order products that have different delivery times?
When products with different delivery times are ordered in one order, the products that are already in stock are sent first. The other products will be sent as soon as they are available. So, you will receive the products separately. Cargo bike with...
This is how the Babboe ordering process works
At Babboe we like to make life easier and more fun. That's why we explain how the Babboe ordering process works below. For example, we explain how to ensure your order is delivered to your home as quickly as possible. So that you know exactly what's ...
Are there longer delivery times due to COVID-19?
Due to COVID-19, global demand for bikes has skyrocketed. More and more people, but also governments, realize that biking is a healthy way to travel from point A to point B. Biking is becoming a bigger part of a healthy lifestyle, which is a positive...
How do I cancel my order?

You can cancel you order by sending an email to Babboe customer service stating the order number. Your order will then be cancelled. If you've already paid for your order, the amount will be reimbursed to you as soon as possible.

An order can only be modified if it hasn't been processed yet. After payment, the order is being processed and we won't be able to modify it. If you forgot to order something with your cargo bike, you can still put in a separate order through the website. That order will then be sent to you separately.
Any changes prior to payment the order can be sent to the Babboe customer service. You will then receive an email with the adjusted total so that you can transfer the correct amount.

How do I change my order?
Any changes prior to payment of the order can be sent to the Babboe customer service. You will then receive an email with the adjusted total so that you can transfer the correct amount.
Can I pick up a cargo bike?

A cargo bike cannot be picked up. The cargo bike is delivered to your home free of charge.

You can't log into your account?

You can't log into your account? There could be several reasons:

  • you have an account from our previous website (prior to December 2020). Unfortunately, in that case, it is no longer possible to use the account you created when you purchased your cargo bike. You can request the necessary information from customer service.
  • if logging into the current website doesn't work, please check the email address you used. Maybe you're using a different email address than the one you originally used. If the password isn't working, please request a new one.

If the above does not apply, please contact our customer service.

Is home delivery included?
When you order a Babboe cargo bike we will ensure that it is delivered to your doorstep. Your cargo bike is ready to use at delivery. Do make a test ride straight away to ensure everything works accordingly.
What are the delivery times at Babboe?
Longer delivery times due to COVID-19 The delivery time for a Babboe cargo bike is currently longer than usual. The coronavirus pandemic has made things very busy at our factory and our suppliers. We are doing everything we can to get your cargo bike...