Ordering and delivery

This page contains the most frequently asked questions about Babboe orders and delivery and their answers.

What are the shipping costs at Babboe?

Cargo bikes: All Babboe cargo bikes are delivered free of charge.Accessories: free shipping from £75, otherwise £5.99.Parts: free shipping from €75, otherwise €5.99.. Accessories that are ordered at the same time as a Babboe cargo bike will be delivered...

How can I request a quote for my cargo bike?

You can request a quote as follows:

Add the cargo bike of your choice to the shopping cart
Add any accessories and/or services
Click on 'Save as quote'
Fill in your details
Click on request quote

You can then download and/or email the quote to the email address you filled in When the quotation is approved, you can convert it yourself via the 'My environment' into an order after which you can make the payment. Once payment has been received, the order will be processed.

This is how the Babboe ordering process works

At Babboe we like to make life easier and more fun. That's why we explain how the Babboe ordering process works below. For example, we explain how to ensure your order is delivered to your home as quickly as possible. So that you know exactly what's ...

How can I recognise fraud?

Other large parties such as BCC and Mediamarkt have also been victims of this scammer. Together with the police (National Hotline for Internet Fraud), we are doing everything we can to stop this scammer. If in doubt, you can always contact Babboe customer service.

How do I cancel my order?

You can cancel you order by sending an email to Babboe customer service stating the order number. Your order will then be cancelled. If you've already paid for your order, the amount will be reimbursed to you as soon as possible.

An order can only be modified if it hasn't been processed yet. After payment, the order is being processed and we won't be able to modify it. If you forgot to order something with your cargo bike, you can still put in a separate order through the website. That order will then be sent to you separately.
Any changes prior to payment the order can be sent to the Babboe customer service. You will then receive an email with the adjusted total so that you can transfer the correct amount.

How do I change my order?

Any changes prior to payment of the order can be sent to the Babboe customer service. You will then receive an email with the adjusted total so that you can transfer the correct amount.

Can I pick up a cargo bike?

A cargo bike cannot be picked up. The cargo bike is delivered to your home free of charge.

You can't log into your account?

You can't log into your account? There could be several reasons:

you have an account from our previous website (prior to December 2020). Unfortunately, in that case, it is no longer possible to use the account you created when you purchased your cargo bike. You can request the necessary information from customer service.
if logging into the current website doesn't work, please check the email address you used. Maybe you're using a different email address than the one you originally used. If the password isn't working, please request a new one.

If the above does not apply, please contact our customer service.

Is home delivery included?

When you order a Babboe cargo bike we will ensure that it is delivered to your doorstep. Your cargo bike is ready to use at delivery. Do make a test ride straight away to ensure everything works accordingly.