Babboe Big, Dog and Transporter Electric - warranty conditions

This warranty is only for a Babboe Big E-Power purchased in the United Kingdom from Babboe.co.uk.

Babboe does not cover under the warranty any defects, if the Babboe product has been purchased second hand or from an unauthorized seller.  The warranty is not transferrable. 

Babboe is only obliged to offer warranty services to consumers who can present proof and date of purchase. 

These warranty conditions are applicable for manufacturing defects.  The different periods of the warranty are described below.  This warranty does not include normal wear and tear. 

The following are included in the warranty:

 1)   Parts:

Brake System & Brake Levers

 

 

Gears

Saddle, Saddle Post and Quick Release Lever

Handle Bars, Stub Axle and Handgrips

Steering Damper 

Cranks

Mudguards

Frame Lock

Hubs

Crank Shaft (Bottom Bracket)

Front Lights

Rear Light

2)   Electric Components: Includes electric engine, Protanium® Lithium Polymeer battery, manual shifter of the mountain gear, crank shaft sensor and Protanium® charger

3)   Frame

Warranty periods

  • - 2 years for “Parts”
  • - "Electric Components"
  • - 2 years for the Protanium® battery charger
  • - 1 year for the electric engine
  • - 6 months for the Protanium® Lithium Polymeer battery
  • - 6 months for the crank shaft sensor
  • - 6 months for the manual shifter of the mountain gear
  • - 5 years for the “Frame”
  • - 6 months for Babboe accessories : Rain Tent, Carrier Box Cover, Design Decals, Pyjama Cover, Baby Seat, Head Protection for Baby Seat, Toddler Seat, Bench Seat Cushions and Babboe Matching Saddle Cover.
 

The warranty period starts on the day of delivery

Excluded from warranty: 

  • - damaged and flat tires
  • - brakes and acceleration cables that have stretched as a result of normal use
  • - loose or broken spokes
  • - parts added later that are not authorized Babboe parts and accessories
  • - Babboes used as rental bikes
  • - rust
  • - loose bolts and nuts
 

Attention! Your warranty is no longer valid if...

  • - the Babboe Big E-Power cargo bike is assembled by anyone other than a professional bike mechanic;
  • - defects are caused by improper use or insufficient maintenance;
  • - defects are caused by incorrect assembly, which means assembly that is different from the assembly instructions in the instruction manual.  These assembly instructions are shipped with the Babboe cargo bike (or box bike) and can also be found on the website www.babboe.co.uk.
  • - defects caused by abnormal, ill considered, improper or careless use of the product; this includes, but is not limited to: 
    • - riding onto or off of curbs
    • - riding against curbs
    • - riding on two wheels
    • - carrying a heavier load on the bike than the maximum allowed load of 100kg
    • - riding backwards
  • - defects are caused by non-expert repairs or modifications to the product, or by non-expert replacement of components of the product;
  • - defects are caused by use of second hand parts, unless approved by Babboe;
  • - defects are caused by using the Babboe cargo bike (or box bike) during competitions or for sporting purposes;
  • - defects are caused by an accident or other mishap caused by external circumstances or acts of God.
 

Conditions of this warranty:

Three Month Check Up - Condition for the warranty claim is a Babboe check up with a professional bike mechanic 3 months after purchase of the Babboe cargo bike.  The 3 month check up involves fine-tuning of gearing, brakes, and spokes. For further details, please visit this link for further information.

Replacement of Parts

If a part needs to be replaced, it will be replaced by a part that is substantially equivalent to the original from a technical and optical point of view, based on the available technology at the time of replacement.

Abuse

Abuse of the warranty can lead to a reclaim of the incurred costs.

Warning

Babboe does not accept any responsibility or liability for incorrect (re)assembly or for any consequences or damages arising out of incorrect (re)assembly.

Making a warranty claim

Please email Babboe customer service at info@babboe.nl, if you want to make a warranty claim and please include your order number.

Important information and other conditions of warranty

  • - Do not ride the family bike without checking, if brakes and gears are properly functioning.
  • - Please check your brakes and gears regularly, and if required, adjust them according to the instructions in the instruction manual, or ask your local bike shop or mechanic to adjust them for you.
  • - Only use the supplied charger to recharge the battery of the Babboe Big E-Power. If you use a different charger the battery can be damaged which can lead to dangerous situations.
  • - The warranty is no longer valid, if a fault is caused by the use of a different charger. Babboe reserves the right to end the warranty, if the battery is charged incorrectly.
  • - Dismantling or modifying the Protanium battery or charger in any way will void the warranty.
  • - Only use the Protanium battery at temperatures between 0°C and 40°C.
  • - To avoid damage, only store the Protanium battery in a location where temperatures are between -20°C and 60°C. The lifetime of the battery can be significantly reduced, if the battery is stored for prolonged periods at temperatures below or above these limits.
  • - Avoid contact between the battery and water or any other liquids. The warranty is no longer valid, if water or other liquids enter the Protanium battery. If water or another liquid enter the battery, immediatly remove the battery to avoid an explosion or electrical shock.
  • - Do not place the battery directly next to a flame or other heat source. The battery can explode if it becomes too hot.
  • - Make sure that the space where the battery is charged is well ventilated.
  • - Remove the battery from the charger as soon as it has been fully charged.
  • - Do not use the Protanium charger to charge Ni-Cd or Ni-Mh batteries.
  • - We strongly advise you to charge the Protanium battery only during daytime and only under supervision. 
 

Liability – Protanium Battery and Charger

  1. 1. Babboe/ Protanium are not liable for any accidents, damage or other liability resulting from incorrect use of the battery or charger.
  2. 2. Follow your local regulations on waste disposal when discarding the battery.
 

POLICY FOR REPLACEMENT AND RESPONSIBILITIES

When purchasing the Babboe Big E-Power, the following limited warranty applies to the battery. This limited warranty overrides all other warranty conditions.

THIS IS THE ONLY WARRANTY, THERE ARE NO OTHER WARRANTIES. EVERY OTHER WARRANTY THAT IS CONSIDERED APPLICABLE ACCORDING TO LAW OR OTHERWISE, INCLUDING BUT NOT LIMITED TO THE IMPLICIT WARRANTY ON SELLABILITY AND THE IMPLICIT WARRANTY ON BEING FIT FOR PURPOSE, IS EXPLICITLY LIMITED TO THE APPLICABLE DURATION OF THIS LIMITED LIABILITY

Only the person who originally purchased this product can make a warranty claim. No registration is required. This warranty will grant you specific legal rights which can vary from country to country. The Protanium battery (24 volt, 10 Ah) comes with a six (6) months free replacement warranty. Except as set forth herein, Babboe/Protanium will, based on its own judgement, replace or repair any part of a battery during the six (6) months after the date of purchase, if investigation shows that the materials or production of the battery was faulty.  A proof of purchase in the form of a receipt or any other proof that is considered adequate by Babboe/Protanium is however required.

YOUR ACCEPTANCE OF REPAIR AND/OR REPLACEMENT AS DESCRIBED HEREIN IS A PRE-CONDITION FOR THE CONTRACT THAT IS ENTERED WHEN PURCHASING THE BABBOE / PROTANIUM PRODUCT. UNDER NO CIRCUMSTANCES WILL BABBOE OR PROTANIUM BE LIABLE FOR ANY ACCIDENTAL DAMAGE, SPECIAL DAMAGE, RESULTING DAMAGE OR PENALTIES OR FOR ANY COSTS, LIABILITY, COMPENSATIONS, LEGAL ASSISTANCE, EXPENSES, LOSSES OR DELAYS CAUSED BY DAMAGE, INTERRUPTIONS OR DEFECTS TO ANY PRODUCT, INCLUDING BUT NOT LIMITED TO CLAIMS RELATED TO LOSS OF PROFITS. THIS WARRANTY IS EXCLUSIVE AND OVERRIDES ALL OTHER WARRANTIES OR CONDITIONS, WRITTEN OR ORAL, EXPLICIT OR IMPLICIT.

WARRANTY CONDITIONS – Babboe/Protanium Battery

 1)   The Babboe / Protanium battery has been designed for use in the Babboe cargo bike for transportation of people and recreational use only.  The battery has not been designed for stunts, jumps or other improper use. The warranty is no longer valid if the bicycle is used as a rental bike, if it is sold or donated, if more than one person is riding the bike or if the bicycle is used for stunts and jumps.

2)   The warranty is no longer valid, if Babboe / Protanium discovers damage that has been caused by repairs done by someone other than a repair shop  or cycle mechanic authorised by Babboe/Protanium, or if Babboe/Protanium discovers damage caused by abuse, alterations, improper use, regular wear and tear, insufficient maintenance or an accident.

3)   The consumer is at all times responsible for correct installation of the battery and proper maintenance of the bicycle. This warranty is no longer valid, if damage is caused by incorrect installation of the battery or incorrect use of the battery or charger.

4)   Specifications can be altered without the need for prior warning.

 

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