General

This page contains the most frequently asked questions about Babboe and their answers.
Where can I find my cargo bike's framenumber?
The Babboe cargo bike's frame number can be found in one of these places: On the front of the seatpost<br>On the back of the seatpost<br>On the left side of the bottom bracket<br>Above the mid-drive motor (Mountain cargo bike) On the front of the seatpost...
Which keys for my cargo bike can I re-order?
Of course it can occur that you lose a key or need an extra set. If it concerns the keys of the frame lock, you can order them from the manufacturer's website.
What are the characteristics of the motor systems and batteries?
Electric bakfiets | Motor systems At Babboe, all cargo bike models are available with motor assistance. Every Babboe electric bakfiets also has a practical pushing aid. This allows you to move your (fully charged) cargo bike easily even when you are not riding it - for example: to transport it from a garage to the cycle path.
How to store or park my cargo bike?
When owning or purchasing a cargo bike, it’s wise to consider where you will store the bike. Enjoy your cargo bike for years to come by keeping it in a safe and dry location. Preferably store your cargo bike in a shed, storage room or garage. Your cargo...
Where can I find information on the Babboe recall 2023?
Here you can find all the information about the Babboe Recall 2023.
My question is not listed here. How can I contact Babboe?

You can contact Babboe customer service here.

I can’t log in to my Babboe customer account, what should I do?

The Babboe customer accounts have been migrated to an improved system: BIKE GARAGE. For security reasons, we ask you to create a new password via ‘Forgot password?’ so that you can log in again.

From what age can a toddler be in the toddler seat?

A toddler who can sit independently from 8 months and has a strong neck can be transported safely with a toddler seat in the cargo bike.

On average, the toddler seat is used for children between 8 and 18 months.

Can you mount a kid's bike seat onto the rear carrier of a cargo bike?

From a safety point of view, we do not recommend mounting a bike seat onto the rear carrier of a cargo bike. The rear carriers have a maximum load and are therefore not sturdy enough to carry older kids in particular. Transporting children on the rear carrier without a bike seat isn't recommended either. The best and safest way to transport children is to have them take a seat in the box of the cargo bike.

Rear carrier maximum load
The maximum load of the rear carrier is 20 kg. Anything above this weight may cause metal fatigue which may result in dangerous situations. The battery weight (+/- 4 kg) has already been deducted from the maximum load. The cargo bike's rear carrier has been tested and approved by an independent quality institute.

Bike bag
A bike bag suits the cargo bike's rear carrier very well. The battery is incorporated in the rear carrier of an electric cargo bike. Keep this in mind when buying a bike bag, as not every bike bag can be attached to a rear carrier with a battery. There won't be enough space to attach the bike bag. Make sure not to exceed the maximum load.

Advantages of taking children along in the cargo bike:
Children are able to observe a lot more while sitting in the cargo bike
With the rain tent, children will be dry and protected from the elements
Children are well protected thanks to the high panels on the box
A cargo bike offers more options, you can use a Maxi-Cosi carrier, baby seat or even a toddler seat
Children are safe in the cargo bike. No risks of getting hands or feet caught in the spokes
Safety
One of the most common bike accidents involving children are little feet getting caught in the spokes Spoke accidents are eliminated when children are safely transported in the cargo bike.

Coat protector
A coat protector prevents your clothes (trouser legs, dress/skirt or bag) from being caught in the rear wheel spokes.