Customer service

On 5 August 2026, the Dutch Accell entities (Accell NL), which include the Babboe activities, applied for (provisional) suspension of payments. The suspension of payments was granted on the same day. On 11 August 2026, the suspension of payments was converted into a bankruptcy.

The administrators in Accell NL’s (provisional) suspension of payments proceedings, Mr E.J. Schuurs (Jones Day) and Mr T. Hekman (AKD), were appointed by the court as trustees in Accell NL’s bankruptcy.

The trustees appreciate that this is an unpleasant and uncertain situation for you. Below, the trustees seek to answer the frequently asked questions.

Because Accell NL no longer had any prospect of being able to pay its debts, the court declared Accell NL bankrupt and appointed trustees.

The trustees’ task is to administer and liquidate Accell NL’s assets, with the aim of realizing the highest possible proceeds for the creditors as a whole. In doing so, the trustees are examining, among other things, which assets can be sold and how the value of the business can be preserved to the greatest extent possible.

In carrying out their duties, the trustees act in the interests of the creditors as a whole and, to the extent possible, take into account the interests of other affected parties, such as employees, customers and suppliers.

The management states that Accell NL went bankrupt because it had incurred losses over an extended period and it proved impossible to sell (parts of) Accell NL. In addition, according to management, it was not possible to reach an agreement with Accell NL’s principal financiers. As a result, it was no longer possible to continue the business.

The trustees will assess Accell NL’s position and determine which next steps are appropriate. These may include continuing certain activities for a limited period or offering assets for sale, depending on what the trustees consider to be in the best ...

The bankruptcy does not change the NVWA’s earlier advice regarding the use of your cargo bike. If the NVWA has designated your cargo bike as unsafe and it has not yet been inspected or repaired, we advise you to continue following the NVWA’s earlier advice. The trustees are not in a position to make statements about the safety of individual cargo bikes.

You can contact Babboe customer service here.

The Babboe customer accounts have been migrated to an improved system: BIKE GARAGE. For security reasons, we ask you to create a new password via ‘Forgot password?’ so that you can log in again.

The Babboe cargo bike's frame number can be found in one of these places: On the front of the seatpost<br>On the back of the seatpost<br>On the left side of the bottom bracket<br>Above the mid-drive motor (Mountain cargo bike) On the front of the seatpost...

Of course it can occur that you lose a key or need an extra set. If it concerns the keys of the frame lock, you can order them from the manufacturer's website.

Electric bakfiets | Motor systems At Babboe, all cargo bike models are available with motor assistance. Every Babboe electric bakfiets also has a practical pushing aid. This allows you to move your (fully charged) cargo bike easily even when you are not riding it - for example: to transport it from a garage to the cycle path.

Tips: riding a 3 wheel bakfiets cargo bike It takes some getting used to riding a three-wheeler. Especially taking corners is different than what you're used to on a regular bike. To lend you a hand, we offer several tips for riding a cargo bike. Read these cargo bike tips and watch the instruction video.

You’ll want to enjoy that little boost from the electric system as long as possible when riding your cargo bike, both in the support you receive from the system measured in kilometres and in the life of the cargo bike battery itself. So, it’s good to know how to get the most out of your cargo bike battery.

You don't need to be a cargo bike mechanic to take good care of your cargo bike. You can easily do a lot of the maintenance yourself. Regular maintenance doesn't take much time and ensures that your cargo bike lasts much longer! We are happy to give you a hand with some tips on how you can carry out maintenance yourself. 

Rain tents on cargo bikes need to be tough. Rain tents can be used all year round to protect against rain, wind, cold, hail and snow. Below is some advice for keeping your rain tent in good condition.

The key is to slather yourself well in sun cream if you're planning on cycling in the sun. But did you know that sun cream can stain your cargo bike? Certain chemicals in sun cream can stain. The higher the sun cream factor, the more stubborn the stains can be.

To claim under the warranty, please contact Babboe Customer Service. 

Our warranty conditions apply to all Babboe products. Babboe is a trademark of Accell Nederland B.V. The warranty conditions include the duration of the warranty period and the parts covered by the warranty.

A rain tent protects your children and/or dog from the weather. But the rain tent itself has to put up with a lot. As a result, it might get damaged, which in most cases can be repaired. Then you can enjoy the convenience of the rain tent again.

It is important to know how your cargo bike works. Therefore, read the operating instructions for the respective cargo bike carefully to ensure you are safe on the road. Every user of the cargo bike must be familiar with the information in the operating instructions.

If your display won't turn on, the first thing you should do is try a reset. This is something you can easily do yourself, following the instructions below.

Your cargo bike's display might show a range of error messages. In this article we'll guide you through how to figure out what the error message on your cargo bike display means. 

Determine what applies to your cargo bike:    Is your current display in the centre of your handlebars >> watch instruction video 1   Is your display on the left side of your handlebars >> watch instruction video 2  

All our cargo bikes are adjustable, making it suitable for every body type. By adjusting it to your height, you will achieve optimal cycling comfort. In the videos below, mechanics show you how to adjust the saddle and handlebars.