Frequently asked questions - Babboe recall 2024/2025
Registration
How do I know which model of cargo bike I have?
You can find the model of your cargo bike on your invoice. Don't have an invoice? Then register your cargo bike on checkyourcargobike.co.uk by entering your frame number. You can immediately see which model of cargo bike you have and whether we are recalling or inspecting your bike.
Which cargo bikes are part of the recall?
Cargo bikes that are part of the recall are:
- Babboe City, Babboe City-E
- Babboe City Mountain (Pre 2020, frame number does not begin with AC)
- Babboe Mini, Babboe Mini-E
- Babboe Mini Mountain (Pre 2020, frame number does not begin with AC)
- Babboe Slim Mountain
- Babboe Transporter
- Babboe Pro Trike, Trike-E, Trike XL
What can I do if my cargo bike is affected by the recall?
Register your cargo bike on checkyourcargobike.co.uk. We will then get to work to replace your bike.
What you need to know in advance
We recommend that you do not use your cargo bike.
You will receive a credit with which you can order a new bike. The value of the credit depends on the age of your bike:
Is your bike younger than 5 years old? Then you will receive a 100% exchange certificate for a new bicycle.
Is your bike older than 5 years? Then you will receive a credit certificate. The purchase price and age of your bike determine the amount of credit.
What should I do if I am unable to register my frame number?
Enter the frame number known to you checkyourcargobike.co.uk.
Where can I find my frame number?
To log in to checkyourcargobike.co.uk, enter the frame number of your Babboe cargo bike. The frame number consists of a combination of numbers and letters. Where you can find the frame number of your cargo bike depends on the model.
What can I do if my cargo bike is not affected by the recall?
We check whether all Babboe cargo bikes that we do not recall comply with the safety regulations. Register your cargo bike on checkyourcargobike.co.uk
What you need to know in advance
We recommend that you do not use your cargo bike until a specialized inspector has inspected the bike.
Replacement bike
How do I order my new bike?
Order a new (cargo) bike with your 100% exchange certificate or credit certificate on shop.yourcargobike.co.uk. There you will find the current range and delivery times per bike.
Can I change my order?
An order placed via shop.checkyourcargobike.co.uk cannot simply be changed. An order with a credit or exchange certificate is different from a normal online order. This is an exchange. Therefore, different conditions apply than for a regular online order. Read the Terms and Conditions.
Why is the code of my certificate not working?
We will send you an email with an exchange certificate or credit certificate as soon as we have processed that your Babboe cargo bike has been picked up. With your certificate you order your new (cargo) bike on shop.checkyourcargobike.co.uk. It is important that you fill in your details correctly.
Can I get my replacement bike before I return my bike?
It is not possible to order a bicycle on shop.checkyourcargobike.co.uk without returning your cargo bike. You need a certificate code for this. We will send you an email within a week after we have received confirmation that your cargo bike has been picked up with the code with which you can order a new bike.
What if I don't want to return my cargo bike?
All Babboe models that we recall may be unsafe. We urge you not to use a cargo bike that we are recalling. The bicycle poses a risk to you and other road users.
I received an email to change my order. How do I change my order with the exchange code?
We are dealing with major delays on some (cargo) bikes. Customers who are affected by this major delay have received an offer to change their order. More models of (cargo) bikes have been added with a shorter delivery time. You can also opt for a bicycle bundle that consists of several bicycles. Check shop.checkyourcargobike.co.uk to see what the current offer is.
When do I get an accessory voucher?
We give everyone who has waited more than 3 months after placing the order for the delivery of a replacement (cargo) bike an accessory as a gift. Everyone whose cargo bike has been inspected will also receive an accessory as a gift. The accessories you can choose from are listed on shop.checkyourcargobike.co.uk/accessories.
How is the current value of my bicycle calculated?
For cargo bikes that we sold before 2019, we offer a credit certificate with the current value of the bike. We calculate the current market value based on the price and when the cargo bike was sold.
2018: 50% of the purchase price.
2017: 40% of the purchase price.
2016: 30% of the purchase price.
2015 and older: 20% of the purchase price.
Can't show what you paid for your cargo bike? Then you will receive a credit certificate based on the average dealer price from the year of purchase.
What can I do if I do not agree with the current value of my cargo bike?
We calculate the current value of your cargo bike based on the data known to us. We look at the selling price and the age of the cargo bike. Please send us additional information to show how old the cargo bike is and what the selling price was.
Inspect & Upgrade
Why do I have to fill out a form for the inspection of my electric cargo bike?
Before we inspect your Babboe-E-model cargo bike, we want to know which motor and which control system (controller box) the cargo bike has. Depending on the controller box, an additional adjustment may be required during the inspection. You will receive an email from us with a link. Remove the battery from your cargo bike and follow the instructions in the form.
I have made modifications to my cargo bike, will it still be inspected?
We inspect your cargo bike based on the data known to us. We inspect the safety regulations that belong to the original shape and drive as we supplied the cargo bike
Can I sell my cargo bike?
All Babboe cargo bikes that we recall may be unsafe. We urge you not to use or sell a cargo bike that we are recalling. The bicycle poses a risk to the user and other road users.
How can I have my cargo bike inspected?
You will receive an e-mail when your cargo bike is up for an inspection. Contact a dealer near you to have your Babboe cargo bike inspected.
When will my cargo bike get an upgrade?
You will receive an email as soon as it is your cargo bike's turn for the upgrade. At that time, you can make an appointment with a dealer in your area.
What if my cargo bike does not pass the inspection?
If your cargo bike is rejected during the inspection, the inspection report of the bike will be sent to a Babboe expert. The expert assesses what needs to be done to ensure that the bicycle meets the safety regulations.
Can I cycle to my dealer for the inspection?
Make sure you take a good look at your cargo bike before you cycle to your dealer.